Short Term Courses
Customer Service Excellence
Master essential skills for delivering outstanding customer experiences in the hospitality industry
Duration
8 Weeks
Eligibility
Minimum 50% in any stream
Skills
Communication, Problem-solving, Service Excellence
Outcomes
Professional customer service certification
Course Overview
Today's customers have access to more information about products and services than ever before. This 8-week intensive course focuses on the provision of excellent customer services in hospitality and its impact on the guest experience and organizational success.
You'll learn essential skills in customer communication, problem-solving, and service excellence, preparing you to deliver outstanding customer experiences in various hospitality settings.
Programme Details
Course Duration:
8 weeks (7th April to 31st May 2025)
Training Period:
One month after completion of course
Eligibility:
Minimum 50% in any stream from recognised board
Course Objectives
- Understand the importance of customer service in hospitality
- Develop effective communication skills for customer interactions
- Master techniques for handling customer complaints
- Learn principles of service excellence and guest satisfaction
- Gain practical skills in providing personalized experiences
Course Curriculum
Week 1-2: Customer Service Principles
Fundamentals of customer service in hospitality and its impact on guest experience
Week 3-4: Communication Skills
Effective verbal and non-verbal communication techniques for customer interactions
Week 5-6: Problem-Solving
Techniques for handling customer complaints and difficult situations
Week 7-8: Service Excellence
Principles of service excellence and creating personalized guest experiences
Career Opportunities
Customer Service Representative
Frontline role handling customer inquiries and resolving issues
Guest Relations Manager
Oversee guest services and ensure exceptional customer experiences
Front Desk Associate
First point of contact for guests in hospitality establishments
Concierge
Provide personalized assistance and recommendations to guests
Hospitality Service Manager
Lead customer service teams in hotels, resorts, or restaurants
Customer Experience Coordinator
Develop and implement strategies to enhance customer satisfaction
